TERMS AND CONDITIONS OF TRAIN TICKET RESERVATION (LOCAL TRAINS)

TERMS AND CONDITIONS OF RAIL PASSENGER TRANSPORT

  1. By accepting these Terms and Conditions of Railway Passenger Transport, you agree to comply with the terms and conditions of reservation, including but not limited to reservation payments, adhering to all rules and restrictions regarding fare availability, and accepting responsibility for all costs arising from the use of the Online Train Ticket Reservation Facility.
  2. PT Kereta Api Indonesia (Persero) reserves the right to change, adjust, add, or delete any of the terms and conditions stated herein, and/or to modify, suspend, or terminate any aspect of the Online Train Ticket Reservation Facility. PT Kereta Api Indonesia (Persero) is not obligated to provide prior notice before making any of the above changes and/or modifications to the Online Train Ticket Reservation Facility.
  3. PT Kereta Api Indonesia (Persero) will use the personal information you provide through this Facility only for reservation purposes and customer database records of PT Kereta Api Indonesia (Persero), including but not limited to loyalty program purposes.
  4. You are not allowed to use this facility for unlawful or prohibited purposes, including but not limited to making invalid, speculative, false, or fraudulent reservations or reselling them unlawfully. PT Kereta Api Indonesia (Persero) reserves the right to cancel or terminate the use of this facility at any time without notice if suspicion arises.
  5. PT Kereta Api Indonesia (Persero) does not guarantee that the Online Train Ticket Reservation Facility will be error-free, free from viruses, or other harmful elements.
  6. The terms and conditions of this facility are governed and interpreted in accordance with the internal regulations of PT Kereta Api Indonesia (Persero) and the laws and regulations applicable in the Republic of Indonesia.

 

ADDITIONAL PROVISIONS RELATED TO THE TRANSITION PERIOD OF COVID-19

  1. Train passengers are encouraged to continue COVID-19 vaccination until receiving the second booster or fourth dose, especially those at high risk of COVID-19 transmission.
  2. Train passengers are permitted to forgo wearing masks if they are healthy and not at risk of contracting or transmitting COVID-19. However, it is advised to wear a well-fitted mask if feeling unwell or at risk of COVID-19 before and during train travel, as well as during activities in public facilities.
  3. Train passengers are advised to carry hand sanitizer and/or use soap and running water to wash hands regularly, especially after touching shared objects.
  4. For train passengers who are unwell and at risk of contracting or transmitting COVID-19, it is recommended to maintain distance or avoid crowded areas to prevent COVID-19 transmission.
  5. Train passengers are encouraged to continue using the SatuSehat application to monitor personal health.

 

GENERAL REQUIREMENTS

  1. Every passenger is required to have a ticket.
  2. The fare is a per-person one-way fare and includes insurance.
  3. Passengers aged 3 years and above are charged the adult fare.
  4. Passengers aged below 3 years (infants) are included in one of the adult passenger's ticket if they do not occupy a separate seat; otherwise, they are exempt from charges.
  5. Tickets are only valid for transportation from the departure station to the destination station as indicated on the ticket.
  6. In the event a passenger holds more than one separate train ticket that are connecting/continuing, and the passenger misses their connecting train due to delay or other reasons caused by the previously boarded train, then the ticket for the connecting train becomes invalid, and there will be no refund. Ensure sufficient time is available.
  7. Tickets are valid and considered valid if the train name and number, date and time of departure, class, and journey relation stated on the ticket match the train being boarded.
  8. If a passenger is found to not have a valid ticket onboard the train, they will be disembarked at the earliest opportunity and subject to penalties as per company regulations.
  9. Tickets can be canceled or rescheduled according to applicable terms and conditions.

 

ONLINE RESERVATION TERMS

  1. The Online Train Ticket Reservation Facility is only valid for train journeys listed in the Online Train Ticket Reservation System.
  2. Train ticket reservations can be made according to the booking times set by the company up to the departure time of the train.
  3. Payment for the purchase of Local Train Tickets can only be made through electronic wallets (e-wallet).
  4. The Payment Deadline for online train ticket reservation transactions depends on the chosen e-wallet's respective time limits.

 

BAGGAGE PROVISIONS

  1. Each passenger is allowed to carry baggage onto the train with a maximum weight of 20 kg per passenger and a maximum volume of 100 dm3 (with maximum dimensions of 70 cm x 48 cm x 30 cm), consisting of up to 4 pieces (baggage items) without additional charges.
  2. Baggage exceeding the weight and/or size as mentioned above, up to a maximum of 40 kg or a volume of 200 dm3 (with maximum dimensions of 70 cm x 48 cm x 60 cm), is allowed to be brought onto the passenger train with excess baggage charges or by purchasing an extra seat.
  3. The excess baggage rates are as follows:
  • Executive Class Train: Rp 10,000 per kg;
  • Business/Economy Commercial Class Train: Rp 6,000 per kg;
  • Non-Commercial Economy Class Train: Rp 2,000 per kg.
    1. Baggage payment is made at the station.
    2. Baggage exceeding the weight and/or size as mentioned in point 2 is not allowed to be brought into the train cabin except for manual wheelchairs, baby strollers, walking aids sticks.
    3. Bicycle baggage that can be brought directly into the passenger train cabin is folding bikes with a maximum weight of 20 kilograms and a maximum wheel diameter of 22 inches, ensuring that the folding bike does not potentially cause damage to train facilities.
    4. Bicycles other than folding bikes as mentioned in point 6, whether assembled or in the form of bicycle components packaged accordingly, are not allowed to be brought into the passenger train cabin or dining car.
    5. The company is not responsible for damage and/or loss of passenger baggage. Every passenger is required to take care of the baggage they bring.
    6. Damage to the train caused by passenger baggage is the passenger's responsibility, and they are required to pay compensation for the actual loss due to the damage.
    7. Items not allowed to be carried as baggage include:
      Animals;
      Narcotics, psychotropic substances, and other addictive substances;
      Firearms and sharp weapons;
      Surfboards;
      All flammable/explosive materials;
      All items with foul or pungent odors or which, due to their nature, may disrupt/damage the health and comfort of other passengers;
      Items that, according to the discretion of the officer, are unsuitable for transportation as baggage;Items prohibited by legislation.

    OTHER

    1. Individuals who are intoxicated, those who may disturb or endanger other passengers, individuals with contagious diseases, or individuals who, according to the law, may be subject to quarantine regulations for their health, are prohibited from boarding trains.
    2. All train journeys are smoke-free journeys, smoking is not permitted throughout the train. Passengers found smoking and disregarding the prohibition will be disembarked at the first station the train stops at.